Ofcom: Mobile Users Will Be Able To Switch With A Single SMS

20 December, 2017, 01:35 | Author: Myrtle Cook
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The organisation said that one of the biggest hurdles in changing provider is having to speak to your current provider, and facing unwanted attempts to persuade you to stay.

Ofcom's consumer group director Lindsey Fussell said the move would also prevent "companies from delaying and frustrating the switching process".

Ofcom understands that the changes will require mobile telecoms companies to make a number of changes to their systems, billing, text and internet form systems, and co-ordinate with each other about "instant" future switches etc - so has given the industry an 18 month implementation period.

Mobile providers will also be banned from charging for the remainder of your contract notice period after you've switched, putting an end to paying for your old and new contract at the same time, which Ofcom says will save United Kingdom mobile customers about £10 million each year.

Under the incoming rules, a user who wants to switch can now send one of two codes (which will be identical across all providers) to their current service provider, either by free text, email, or phone call.

Under Ofcom's new rules, mobile providers will also be banned from charging for notice periods running after the switch date.

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Networks will be allowed an 18 month period to bring in the new system. The new rules are aimed at speeding up the switch process for consumers and businesses.

Here's how it works: You request a code online, by text, or by calling your provider. Ofcom said this should save mobile customers around GBP 10 million per year. The porting code will be valid for 30 days. The provider must supply the code immediately, as well as info on any outstanding charges, prepaid balance or termination charges.

Currently, users have to call service providers to cancel their contract outright, or request their PAC code if they want to keep their number.

A Vodafone spokesperson responded: "We agree that it should be simple for customers to select the service which best suits them and we are examining Ofcom's announcement". The provider "must then arrange for the switch to complete within one working day".

"Proper provision also needs to be made for customers on 'bundled" packages, as well as those wanting to switch to forthcoming fibre-to-the-home (FTTH) broadband services'.



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