Apple to Offer $29 iPhone Battery Replacement Amid Controversy

29 December, 2017, 02:33 | Author: Myrtle Cook
  • Apple to Offer $29 iPhone Battery Replacement Amid Controversy

We apologize. There's been a lot of misunderstanding about this issue, so we would like to clarify and let you know about some changes we're making.

To address the issue, Apple included an update in iOS that would slow down a phone during peak processing events to prevent the battery from shutting off.

It's been a tough last few months for Apple. iOS 11 introduced myriad bugs that required multiple subsequent patches, HomePod missed its launch this year, and then it had to deal with public outcry on battery and performance throttling.

A conspiracy theory that has been around for quite awhile recently turned out to be true - sort of - as Apple officially confirmed that it does indeed slow down older iPhones as the batteries age and degrade.

As a gesture to back up the apology, the company is cutting the price of a replacement battery from $79 to $29 for "anyone with an iPhone 6 or later whose battery needs to be replaced".

"We now believe that another contributor to these user experiences is the continued chemical aging of the batteries in older iPhone 6 and iPhone 6s devices, many of which are still running on their original batteries", Apple acknowledged.

More news: Children From Neosho Killed In Crash In Newton County

That produced backlash headlines like this one: It's not just you: Apple really is intentionally slowing down older iPhones. A number of people have filed lawsuits over the feature and are seeking class action status.

A report today from Reuters takes a look at Apple's broadening iPhone lineup and some of the benefits of its new strategy. It did not tell customers how the update worked at the time.

Bob O'Donnell of TECHnalysis Research, said "hit products" still represent "an enormous amount of the company's overall value."

The company releases new flagships each year, and some argue that iPhone fans are more likely to upgrade to a newer model if they are no longer satisfied with their older iPhone's performance. In that situation, when apps with heavy processing demands were run, the iPhone could go into a safety shutdown so as to prevent component damage, because the battery was unable to provide sufficient power for the CPU.

To switch out a battery on an iPhone, you have to go to an Apple retailer or ship your phone to Apple.

Apple said it would provide more details in January about the battery offer.

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