HP Recalls Computer Batteries After Reports Of Overheating

06 January, 2018, 03:29 | Author: Simon Thompson
  • HP recalls computer batteries over fire risk

In January 2018, in cooperation with various government regulatory agencies, HP announced a worldwide voluntary safety recall and replacement program for certain notebook computer and mobile workstation batteries.

HP said Thursday that it's received eight reports of some lithium-ion batteries overheating and causing fires.

The affected batteries were shipped with or sold as accessories for these HP laptops: HP ProBooks (640, 645, 650, 655 in G2 and G3 series), HPx360 310 G2, HP Envy m6, HP Pavilion x360 310 G2, HP 11 Notebook PC, HP ZBook (17 G3, 17 G4, and Studio G3) Mobile Workstations. Since many of these sleek modern HP systems affected sport non user-replaceable batteries, users will have to return the whole system for service. Three of those customers also reported property damage totalling $4,500, and one reported a first degree burn on their hand.

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Hewlett-Packard has issued a voluntary recall on batteries used in more than a dozen laptop models that were sold between December 2015 and December 2017.

Full details of the recall are available on the official website, along with a Windows utility to check the installed battery. While that should be enough to prevent the laptop owners from panicking, they are nonetheless advised to visit the specific site HP has set up to allay any fears or confusion out of this. While in "Battery Safety Mode", the laptops can still function safely while connected to an HP power adaptor. During the process, there will be an option provided where the user is asked to choose if they'd like to enable what the company is referring to as the "Battery Safety Mode". HP is providing free replacement batteries. After the BIOS update, reboot and the battery will discharge and cease future charging until it has been replaced.


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